Supplying most major brands of laptops throughout the US and also accepting international orders.
Founded in 1998, Merk America is one of the leading distributors of technology products, services and solutions. Companies like Apple, HP, Dell, Lenovo, Crucial, Samsung depend on Merk America to distribute their products. Merk America was founded on the philosophy that the customer comes first, always. If you dont see what you are looking for on our website, just ask us and we can source it for you from our many partner channels.
Merk America can offer a more tailored customer service experience compared to the churn and burn experience you will get with the larger providers. With our knowledgeable staff, we can answer your questions or configure your products much easier and with less headache then chatting with sales representatives in foreign countries (everyone hates that!) Our team is all in house in Los Angeles, California and can provide you close to 24/7 service (sometimes we sleep though).
What to do when you receive your computer
We are very excited you decided to make your computer purchase from Merk America. It gives us great honor that you would put your trust in us. Now that you have your computer in hand, we would like to talk about the next steps you should take regarding your shiny new system.
What does Refurbished Actually Mean?
What does refurbished actually mean? Several times a week customers will contact us regarding what the “refurbished” condition means so we would like to clear this up once and for all. A refurbished system or part means that the manufacturer takes personal care of refurbishing the system or part before it is released for resale. These systems go through a series of tests and diagnostics before the manufacture releases them as refurbished and prepares them for resale.
Why are computers labeled refurbished? Before answering, I will first ask you a question. Have you ever purchased an item and after getting it home decided that it wasn’t right for you so you returned it to the store? With large system manufacturers, you can imagine how many returns they receive each month. Some systems are returned at the end of a short lease period from large corporations and some are canceled orders. These are just a few ways computers are listed as refurbished. There are many other reasons that a computer is marked refurbished but we aren’t given the story behind each system or peripheral purchased.
Before a refurbished system is ready for resale each computer is examined inside and outside to make sure all components are functioning and there is no structural damage. The same with parts. An in house tech will run programs to verify that software and hardware components are working properly, and approve the system to be resold. Some systems have blemishes but this is normal for any refurbished product. Merk America holds strict standard when listing a refurbished computer or accessory for sale. We run our own quality control on each system and verify that the cosmetic condition of the system is to the standard our customers expect from Merk America. If the system is below standard it not listed for resale. In terms of laptop systems, we make sure that all screens are clear of scratches, dead pixels and are working properly. If it is a touch screen, we run testing to make sure the touch screen is working. All specs are verified with the information provided through the manufacturer so you can rest assured the item matches the specs listed on our website.