We were the first ceramic supplier on the internet in 1999 and we continue to be focused on serving internet customers. We have a huge selection (over 12,000 items), great prices, and free shipping on most equipment.
But what sets us apart is how much we care about all aspects of our customers’ experience. We provide hundreds of pages of information to help you learn new techniques and choose the right products. We have experts to help you simplify complex decisions, like which kiln will work for you. And from the time you place your order to the time it arrives, we work hard to make sure everything goes well. Of course sometimes things do go wrong, and you can count on us then too.
We strive to create a great customer experience. But a company is only as good as its employees. Fortunately we’ve got great employees who really care about our customers. Some of these employees are “behind the scenes”, doing things like packing your orders so they arrive safely. Others are front and center, dealing with customers like you for most of their day.
BigCeramicStore was founded by a husband and wife team in Reno, Nevada in 1999. Cindi, an amateur potter was frustrated when she couldn’t buy studio supplies online. So they left their high-tech jobs to build the website (no trivial task with 10,000+ items, photos and shopping cart tags) and tried starting a business.
Since then, BigCeramicStore has grown consistently. We have hired employees, opened our own warehouse, and added new products – all so that day-after-day we can ship orders to customers around the world. In fact, we’re the largest ceramic supplier in the country!
BigCeramicStore also strives to make it easier for people to become involved in ceramics, and to learn to appreciate it as an art form. We hope to make it easier for experienced potters to meet each other, and to help those new to the field. And, we hope that by providing everyone easy access to the tools they need, they can focus on the creative and practical aspects of making ceramics.
We do offer great prices (including some of the lowest shipping costs), but sometimes we’re not the absolute lowest. We try to strike a balance between great prices and excellent customer service and we thank you for appreciating the little extras that we do. We take pride in offering exceptional service to help you choose what is right for you, to solve the problems you are having, to write valuable tips and how-to’s, and to quickly answer your phone calls and emails.
Thanks for your business! May your head be full of ideas and your hands full of clay…